CONSULTING
development & management
leisure tourism hospitality consultants
up and running
increased returns for existing business
accurate diagnosis
Service delivery survey
BST "Mystery Guest" Experience Report for hotels, leisure and recreational operations. Every interaction between client and staff is tracked from reservation, check in and concierge to inspection, room services, guest services, restaurants, car parking, check out and follow up.
Brand analysis
Examination of all communications
Operations audit
A complete, confidential appraisal of services and operations
On-site facilities assessment
Facilities examined for capability and efficiency
Existing and potential activities related for customer satisfaction and profitability
streamline & enhance
Service
Hospitality, tourism & recreational recruitment expertise to find the right people.
Advanced staff training programs
Brand presence
Unify, and potentially, modernise company philosophy, "look" and voice
Ensure consistent and memorable presentation internally and externally
Operations
In consultation with management:
Improve efficiency across sales, bookings and services systems
Create budgets, implement cost controls
Facilities
Recommend, source, cost and implement updates & additions to amenities
Develop new activities to maximise appeal to target audience
Optimise available space and surrounding environment
Breadmore Soust Tobin & Associates Pty Ltd